SHIPPING AND DELIVERY POLICY

SECTION 1 - OVERVIEW

This Shipping Policy applies to all products, goods, and items purchased through our website https://www.wearesaisons.com. Our aim is to deliver all of our products in perfect condition to our valued customers. We will deliver our products according to the terms and conditions of the following shipping policy. This shipping policy doesn’t constitute or confer any legal right between our ecommerce store and any customer. We reserve the right to change this shipping policy anytime without any notification. Please note that the orders will be delivered to the delivery address that you provided on the checkout page, so it is important that you pay special attention when completing the delivery address data. We will not be held liable if the delivery address is incorrect or incomplete.

SECTION 2 – SHIPPING POLICY

We ship worldwide. At SAISONS we are working on bringing our products to additional countries, tag us @wearesaisons to help us prioritize!

Please note: SAISONS is not available for delivery to post office boxes.

Our products are safely shipped globally from Toronto, Canada.

SHIPPING METHODS

All orders are shipped with DHL, USPS, and FedDex. All shipments that are sent by SAISONS CO. are insured against theft and accidental damage. Upon receipt of delivery (guided by track & trace information), this insurance coverage ceases to exist.

DELIVERY TIMES

Usually, orders placed before 12:00h Canadian Time on business days are dispatched within 2- 10 working days for Economy shipping, Express shipments are dispatched within 1-3 working days. Orders placed over the weekend are processed on the following Monday. The indicated days start as of the receipt of your payment. Delivery days is depending on your country, time zone, customs and your local carrier. Due to Covid-19 the order process and delivery time may take longer than usually and can differ from these given delivery days.

TAXES & DUTIES

For the United States & International:

We ship DAP (Delivery At Place). Our product prices exclude all import, taxes and duties costs charged by customs. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. As the amount depends on each country’s policies, please make sure to check the conditions which apply to your country.

For Canada:

Taxes and duties will be calculated at checkout.

See you there!

INSURANCE

SAISONS CO. insures each purchase during the time it is in transit until it is delivered to you. We use the 'track & trace' information as evidence of delivery, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you, for delivery purposes (for example as a gift), then we also use the ‘track & trace’ information as evidence of delivery and fulfillment by SAISONS CO. and transfer of responsibility in the same way.

DELIVERY LOCATIONS; CAN I CHOOSE WHERE MY ORDER IS DELIVERED?

If you are sending a gift or have a different location preference, such as your workplace, you can choose a different address to your billing address. Please note: SAISONS is not available for delivery to post office boxes.

SECTION 3 - SHIPMENT PROCESSING TIME AND TRACKING

After your order has been placed, processed and payment approved, your product will be in the process of shipping. All orders are processed immediately and are shipped according to the shipping priority, the customer has selected. Orders are not shipped or delivered on weekends or holidays. We will provide the tracking numbers, between 1 – 3 days after the order is placed. Once your order has been sent, a notification will be sent to your registered email address. This notification will have a tracking number through which you will be able to track your order. The processing time for order delivery may vary depending on the location.

SECTION 4 - INCORRECT ADDRESS AND RE-ROUTED PACKAGES

We will not take charge, or make returns for lost packages for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses at the time of purchase.

SECTION 5 – CUSTOMER CARE

I PLACED AN ORDER A WHILE AGO, BUT IT STILL HASN'T ARRIVED

Orders are dispatched upon payment. Orders are canceled if payment is not received within 7 days of receipt of the order. If payment has been processed successfully from your account, please contact us at hi@wearesaisons.com with your order information and proof of payment so we can send you your SAISONS bag as soon as possible.

CONTACT US

Do you have other questions? Our customer service will be happy to help. Contact us by email: hi@wearesaisons.com – (Monday to Friday) 9 AM to 6 PM EST TIMES

 

RETURNS AND REFUND POLICY

SECTION 1 - APPLICABILITY

This Return and Refund Policy has been written for all our customers where we ship out products. This includes all customers from the countries, states, and regions where we deliver our products. As part of our commitment to you, all the products which have been bought at SAISONS’s website are eligible for return under certain conditions. If you have received a damaged product, you may return it under certain conditions. Please make sure that you understand our return and refund policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words.

SECTION 2 - DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

SECTION 3 - TIME LIMIT

Purchases made on our website may be returned for a refund or exchange within 15 days from the date of delivery. If 15 days have passed since the delivery of the product, we will be unable to offer you any refund.

SECTION 4 - CONDITIONS OF RETURN

All SAISONS items should be returned undamaged, unworn and in their original SAISONS dust bag including the original SAISONS. shipping box. Unused and free of damage. Items that are returned without a box, in a damaged box or bag may not be accepted and will be sent back to the customer In order for us to proceed in giving you a refund, the following conditions must be met: a. The item must have been bought from our website. We will require the order number as proof. b. The item must be complete with accessories, in the same condition you received it, and in its original packaging. c. Any item you have accepted and then returned is your responsibility until it reaches our back to us. Please, therefore, ensure that you send your item back to us using a delivery service that insures you of the value of the goods. Please package the product securely. d. Buyers are responsible for the shipping costs and handling charges associated with shipping items back to us. e. Shipping return costs and handling charges are non-refundable. We at our sole discretion reserve the right to reject any returns which do not comply with our policy. Returns that do not fulfill our return policy may be shipped back to the client at their own cost.

SECTION 5 - AFTER RECEIVING THE PRODUCT

Once your return product is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for a refund or exchange has been approved. COST OF RETURNS There are costs associated with returning an item. For the return shipping for all countries except the Canada and USA we charge the full amount of the shipping costs. These costs are subtracted automatically from your refund amount. LATE RETURNS We accept return up to 15 days following the delivery of your package. Returns outside this timeframe is at the discretion of SAISONS CO and will only be refunded as a store credit.

SECTION 6 - NON-RETURNABLE PRODUCTS

All items bought on sale or through a gift card, coupons, and promotional offers will be exempted from returning.

SECTION 7 - EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you would prefer another color, size or material, you can request this when making your return. To do so, state on the return note the new item color or size. If your item is not available, we will inform you by email and refund you the amount for your purchase.

SECTION 8- WHEN CAN I EXPECT TO SEE THE REFUND APPEAR ON MY ACCOUNT?

Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting us, please check with your credit card company, bank, or other payment services.

SECTION 9 – COMPLAIN AND WARRANTY

COMPLAINTS

All orders are personally checked and hand packed. However, if you have received your SAISONS’ item damaged or you find that there is a quality issue, please contact the customer service team by email: hi@wearesaisons.com - (Monday to Friday) 9 AM to 6 PM EST.

WARRANTY You cannot claim warranty where there is normal use, damage by intent or damage caused by lack of proper nurturing following the care instructions.

SECTION 10 – CUSTOMER CARE QUESTIONS Do you have other questions? Our customer service will be happy to help. Contact us by email: hi@wearesaisons.com – (Monday to Friday) 9 AM to 6 PM EST.