We ship to Canada, United States, Australia, France, Italy, Germany, and United Kingdom. At SAISONS we are working on bringing our products to additional countries, tag us @wearesaisons to help us prioritize! Please don’t hesitate to send us an email at hi@wearesaisons.com. Our team will strive to accommodate your purchase.

SAISONS insures each purchase from transit until delivery. A signature is required upon delivery, at which point responsibility for your purchased goods passes on to you.

Yes. Your confirmation email will include a tracking number that will allow you to track your order via the relevant courier company.

For orders from Canada market, taxes and duties are able to be prepaid at checkout, which is shown at checkout.

For orders from United States & International (France, Australia, Italy, United Kingdom and Germany) market, we are shipping DAP (Delivery at Place), the order will be subject to duties and taxes upon receipt and are payable by the customer.

Please note SAISONS will not refund or pay for additional duties, taxes, or any additional charges, that may occur for orders outside of Canada.

Please refer to our Shipping Policy page to see more details on returns and exchanges page.

No, any item purchased on sale or with a promotional offer cannot be returned or exchanged. They are final purchases.

At SAISONS, we accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Paypal.

Each bag is unique. Variations in colour, minor marks and veins are natural features and should not be considered imperfections. It is the beauty of nature.

• Avoid exposure to heat, extreme sunlight and humidity/

• Avoid contact with contrasting coloured garments or materials.

• Avoid contact with water. If your bag is exposed to water, dab with a soft, dry, light cloth until dry. Do not apply heat.

• Avoid contact with water, grease, perfume, cosmetics, and rough surfaces.

• For minor marks and stains, clean with a light coloured cloth, dampened with mild soap and warm water.

• Wipe your bag regularly with a soft, dry, light coloured cloth.

• Occasionally apply leather conditioners to maintain shine and texture.

• After using a suede spray, brush material with a soft suede brush

• For heavy stains or discoloration, clean by professional only

• Do not wash in the washing machine

• Before attempting to clean with solvents or liquids, spot test a small, inconspicuous patch to avoid irreparable damage.

• Store your bag in a cool and ventilated area.